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Terms of Service

Last updated: September 2026

1. Provider identity

Private boat tours are provided by Indigo Private Boat Tours di Indaco Nube — Sestiere Castello 5964, Venice — VAT: IT04979330273 — Email: info@indigoboattours.it — Phone/WhatsApp: +39 338 393 4393.

2. Service

Private boat tours in the Venice Lagoon: North Lagoon (Murano, Burano and San Francesco del Deserto), lagoon sunset cruises and custom itineraries on request. Each tour is led by the skipper on boats equipped with the safety gear required for inland waters.

3. Booking and confirmation

Bookings are made via the website form, email or WhatsApp. Each request receives a booking code. A booking is confirmed only upon explicit reply from Indigo stating date, time, meeting point, tour type and agreed fare.

4. Fares and payment

The fare is communicated and agreed at confirmation time. Payment is due on board, in cash, by major credit cards or bank transfer.

5. Cancellation

Cancellation is free up to 48 hours before departure. For cancellations within 48 hours, a fee of 30% of the agreed fare applies.

6. No-show

Failure to show up at the meeting point without cancellation incurs a fee of 30% of the agreed fare, as compensation for the boat and skipper reserved exclusively. By accepting these Terms at booking time, the guest consents to the charge or payment request of the fee.

7. Delays

Maximum waiting time for late guests is 15 minutes: beyond that, the tour may be considered cancelled or shortened accordingly, at the skipper's discretion and depending on following commitments.

8. Bad weather and force majeure

If weather makes navigation unsafe, the skipper decides: the tour is cancelled or rescheduled with priority on a later date. In this case no fee applies.

9. Safety

The skipper may refuse boarding to intoxicated guests or those behaving dangerously, and may interrupt the tour at any time for safety reasons, with no right to refund. Child life jackets available on request.

10. Damages and personal belongings

Guests are liable for damage to the boat caused by negligence or reckless behaviour. The provider is not liable for lost or stolen personal belongings.

11. Governing law and jurisdiction

These Terms are governed by Italian law. Exclusive jurisdiction: Venice.

12. Changes

Indigo may update these Terms at any time; changes take effect upon publication on this page. The version accepted at booking time prevails.

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